Support · FAQ · Tickets

Support and guidance

Support on this site is mainly for questions about collaboration, orders, releases, and project execution paths, not for a public SaaS support model.

Frequently asked questions

How do I place an order?

Send a brief from the contact page: your goal, the current situation, deadline, and expected output.

What is AI's role in the project?

AI helps with faster research, documentation, versioning, and execution, but final decisions and delivery responsibility remain with the systems architect.

Can projects be revised?

Yes. Revisions are defined based on project scope, output type, and the agreed working terms.

Send a ticket

If you need follow-up, structural questions, or tighter coordination, this section is for registering a request.

Open the tickets area
Ordering & delivery

More questions

How do I order a service?

Open the service on the price list and press Order on WhatsApp or Order by email — the message is pre-filled. You can also send a brief from the contact page.

How is the final price set?

Listed prices are starting prices for a typical, well-scoped request. After reading your brief, the final price and delivery date are confirmed before work starts.

How do I pay?

Payment details are sent together with the confirmed quote.

How long does a project take?

Each service page shows its typical timeline — for example 4–7 working days for a logo and 7–12 for a website design.

What should I send with my request?

Your goal, audience, deadline, any existing brand files, and one or two references. See what makes a good brief.

Which files will I receive?

Print-ready and screen-ready files for each deliverable — for example vector (SVG/AI) and PNG for logos, and web-ready exports for digital work.